The success of an Odoo system depends on the implementer as much as on the system itself. Here are 10 questions worth asking before you sign a contract.
1. What is the partner’s status with Odoo?
Ask them to state it and verify it in Odoo’s partner listing. The status shows the relationship with Odoo and experience.
2. Which similar projects have you delivered?
Ask for examples in your industry (manufacturing, trade, services) and a chance to talk to a customer.
3. How is the scope defined?
A good proposal has a clear list of work, deadlines and what is out of scope. Avoid vague “by the hour” work with no upper limit.
4. Who migrates the data and how is it verified?
Moving customers, products and stock is the riskiest part. Agree who verifies the data before go-live.
5. Is the system adapted to Lithuania?
Localization: VAT and tax settings, i.SAF reports, invoice forms, integrations with software used in Lithuania.
6. What will be taught and how?
Team training is part of the project. Ask whether guides are included and how many training sessions.
7. How does support work after go-live?
Discuss response time, channels and price. The first weeks after go-live are the most important.
8. Who owns the customizations?
Will you get the code and the rights? Are customizations compatible with other Odoo versions (upgrades)?
9. How are upgrades planned?
Odoo releases a new version every year. Ask how the implementer ensures customizations do not make upgrading harder.
10. How do we communicate and who is my contact?
A clear project manager and regular status meetings help avoid misunderstandings.
We are happy to answer these questions about ourselves during a free consultation. More about our Odoo implementation and the factors behind the price.
Want to discuss your case?
The first consultation is free. We’ll map your processes and suggest concrete next steps.